Please call 03457 212 212 and you'll be able to speak to someone because this is our general customer service number. I always have a big inexplicable gap between Current Balance and Available Available balance. It should be a) tiny and b) disappear when you close it. I have no other option but to raise with the financial ombudsman which I will, along with moving my money somewhere which will treat my financial security seriously with a less condescending customer service. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. Ive left smile now, but on my switching day, my balance was 386.32 after a DD of 52.86 had left my account for my car insurance payment and then I noticed my balance was zero later that day. Hi Johnny, I'm sorry for any inconvenience caused by this issue, it's something our IT team are trying to resolve as soon as possible. What has really happened to you Smile bank. Smile Bank reviews can help you to become Smart Money People by finding out what other customers have to say. Tried to ring Fraud Helpline - was on hold for 30 mins. Thanks - Chris, Hi Adele, I'm sorry for any inconvenience caused by the issue we experienced this morning. This is done to protect customer accounts but I appreciate on this occasion it was a genuine transaction to buy food. If you have any further issues you can also reach us on Facebook and Twitter. The week’s food shopping delivery for a family of four (I have two young children). Have now been contacted by Customer Services who are going to talk to IT about the problems I’ve been having with new BACS payments. Hassle free way of using your money. In my case, with my laptop screen size, it interferes with money transfers/ standing orders, messages (I have one I can't access) and credit card info. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. I've tried Chrome, Firefox and Edge and it happens on all of them! Smile Generation Financial Credit Card Review. Please return to the basics - strong customer support and a firm ethical backbone! Really poor service. - Dan, Hi Matthew, I'm sorry you've been left feeling this way. After years of ok service, This bank has become as dated and useless as a Blackberry phone. Smile really need to up their game. Only the latest review will count in the company's TrustScore, Hi James, I'm sorry for any issues you've had accessing your account online recently. Never had an issue. The Co‑operative Bank reserves the right to decline any application. I can assure you this isn't the level of service we aim to provide. When you select ok to remove it you are greeted with a largely blank screen with the option to go back to to the homepage only or contact us! Tried a card again and to no one's surprise they are still blocked. It’s embarrassing service. They must have had all the flunked out Geeks to do up the old one. Thanks - Chris, Hi Julian, I'm sorry for any concern caused. I'm sorry to hear that you're thinking of leaving us and that you're having issues using our mobile banking app. This issue with our online banking has now been resolved so you should be able to login now. The App crashes halfway through transactions. - Dan. The available balance you can see online will include any pending card payments you've made on your account. Covid-19 Advisory: Requested to contact the service directly to get operational hours and availability of products. I investigated more through their Instagram, Facebook, website and google reviews and everyone seemed to rave about this practise. Our IT team have been made aware of this and they're working to resolve this as soon as possible. I've been trying to access my online banking for a week and need to do some business accounts urgently. Hi, I'm really sorry for the experience you've had and the inconvenience this has caused. Registered in England and Wales No. 161 were here. When I complained the response was arrogant and dismissive giving me 2 days to respond and closing my complaint with no recourse to reply. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. If the customer facing front of the bank is this bad lord only knows what chaos and carnage is going on behind the scenes. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). 4.35 / 5 Great overall rating. Not moved with the times. Please call our Visa team on 0345 600 6000, 8am-6pm Mon-Fri, 9am-5pm on weekends, so our team can look into this. Although the system problems appear to have been resolved for the moment past experience has shown that this happy state is unlikely to last for more that a matter of days before this, or some similar, IT issues occur again. Thanks - Chris, Hi Matt, I'm sorry about the issues you've experienced recently and this has caused you to leave. I'll ensure your feedback is passed over to the relevant teams. Update: Thank you for the reply. The bank has now stopped phone support for most things which is just rediculous.

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