There was a computer slip left in the car saying it was time for maintenance and that it needed tires! Low price. It went smooth. Dollar Customer Service would sooner lose a customer - many customers through bad will than settle consumer claims of unscrupulous behavior by their front line staff. They will charge you without disclosing the fees then they won’t refund you. This review is about Apex Car Rentals Melbourne City office. Customer service is rude and ignorant. So, I thought we were cool, fast forward 5 years and I decide to use them again. I rented a car through Expedia. In the last few months I rented a car in The Mexican Pacific. or. With great prices on car rentals, you’ll find the rental cars you want at prices you’ll love. Horrible. We rented from Dollar Rent-A-Car through VIPCars. Lesson learned. I immediately reached out via facebook messenger to figure out what this was for. Save up to 40%. Just put in your pickup and drop-off dates and locations to find the cheapest price on a car rental for your trip. They’re callous, they don’t care, and the service is terrible. And if its the weekend, forget it, no one can help you. I bought a bundle flight and car package for my trip. So, I thought we were cool, fast forward 5 years and I decide to use them again. They wait til you get there to tell you they now have to perform a credit check. Horrible. No one ever answers the phone to these frauds. I saw some extra fees and were told that was the Expedia charge. This is a review on DOLLAR Rent-A-Car in Mexico. DO NOT RENT FROM THIS COMPANY!!!! Answer 1 of 70: I am looking for the cheapest car rental for May 2017. I was not charged an extra hour late fee but was charged an extra day of insurance totaling my insurance for $68 instead of $33. The agents are extremely rude. Customer service was very unhelpful and does not have any claims of me speaking to anyone The only positive from this was the manager taking the time speak with me and figure out the problem although she couldn’t resolve it All in all, don’t use this company. The worst experience with a rental car service in my life. You get a bunch of extra services not agreed upon and they charge your card way more than agreed upon. They’re callous, they don’t care, and the service is terrible. Fraudulent company. Our rental was not respected and we were treated very poorly. 4.4 out of 5. Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. All that should be mentioned when you are reserving vehicle. The car was also dirty inside and out--not having been cleaned before renting it.We immediately contacted Dollar and they said we would have to wait until the next day and exchange the car. Booked a car on Dollar via Priceline Booked a car on Dollar via Priceline. Way to go. lets say 2 gallon is missing from full tank ,they charge you $9.99 per gallon !!!! The interior had burn marks in seat, the door panels were dirty look like that haven't been touch in a very long time. Fast forward to drop off. Was exposed to to Covid19 and needed to cancel my reservations. Booked through www.car rental.com they are just as bad. Dollar rent a car and thifty are the same company complete rip over. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. We did not receive anything to read over, just signed on the electronic pen pad. It was a new model car and we were happy with it, until we got in. We contacted Dollar asking for a refund of one day’s car rental as we were unable to use the car they gave us, and did not get a drivable car until the next day. This ended up costing me double and time lost. It was dropped at at 12:21 when drop off was at 12. The wiper blades were in need of replacement and the car seem to have some type of mechanical issues starting. We will never use this company again! It doesn't matter if you escalate it to a supervisor, they simply don't care. We called Expedia who called them and they said. We had the most terrible service, rude, intolerant and extremely disrespectful staff. Australia is a country of open skies, dramatic landscapes, white sandy beaches, fine wining and dining and friendly locals. The Volkswagen Beetle was the first vehicle the company had for rent on its lot. Here's why you should consider booking with us: 1. We picked up our rental at MCO. its a joke they charge $9.99 per gallon that is missing at the return !!! When arrived to pickup vehicle. Established in California in 1965 Dollar Rent a Car has grown to over 600 locations worldwide. I have had much better experiences with Sixt in other countries and australian states, quite disappointed with my experience in melbourne. Now it's easier to find great businesses with recommendations. It was a new model car and we were happy with it, until we got in. Will never use them again. I don't mind paying for a ticket, it is what it is, but now I had to pay late fees as well. All they could say was thank you for sharing your experience so we can improve. All rights reserved. Once they have your credit card info, beware. They will charge you without disclosing the fees then they won’t refund you. Money grabbers. Once they have your credit card info, beware. We rented a car in Chicago from Routes Car Rental, a company with not so good reviews. If you’re looking to rent a car stay away from dollar. We were given a receipt and went to pick up our car. Find the best prices on Dollar car hire and read customer reviews. When you reserve car online they fail to mention that you have to purchase car insurance from them which is an additional $33 per day. I had the confirmation number printed and everything was ready. We collected 145 reviews in total for all stations in Australia with an average score of 8.5/10. I will never uses Dollar Rental again. They took an extra $531 in hidden fees and “damage” for smoking in the vehicle when neither of us have EVER smoked in our entire lives. WHAT?!?!?! Dollar Rent a Car, whose parent company is Dollar Thrifty Automotive Group, Inc. was born in 1965 in the city of Los Angeles. It went smooth. Dollar rental car in the UK is a popular choice and Auto Europe partners with Dollar to offer our customers the benefits of our US to Europe expertise and exceptionally low rates and Dollar's impressive fleet of vehicles and on-the-ground local know-how. They will add additional charges, The reviews are absolutely correct. Log In. The car smelled like someone had been smoking a box of cigarettes in the vehicle. Use enterprise or hertz. I had the confirmation number printed and everything was ready. For the entire week of having the car and driving with the windows down the smell of weed never went away. They are taking advantage of the pandemic and people TRUSTING their staff’s word. “ Sorry, that’s your customer’s deal, they signed the contract.” They are manipulative and Con their way into you giving them more money. He said that since we signed the receipt there was nothing we could do. Use enterprise or hertz. This is the worst customer service experience I have ever had. They will add additional charges, The reviews are absolutely correct. Rip off merchants,stay clear. Save on luxury, economy and family car hire. It has been 2 months and they are still ignoring me. Never again with Dollar. Everytime we stop and turned vehicle off and tried to start it was acting like the battery or alternator was going bad. Also on day 2 the brakes started making the loudest squealing noise every time to even barely touched the brakes. A bunch of scammers! That has amounted to well over $100 for some people, and it is just charged to your credit card. Not only that to switch the insurance to my current company I had to have had full coverage for 6mos. We will never use this company again! Dollar rental did not notify of this until ONE YEAR LATER. Search prices for Apex, Bargin Car Rentals, East Coast Car Rentals, National, Sunnycars and Thrifty. Booked a car for Dublin airport,my reservation stated approx total 57.47 euro when I went to(Hertz their partners at dublin) desk in airport to collect I was informed total hire price would be 240 euro!After some debate was offered deal at 190.83 euro still over 3 times original quote.Only booked through these as they accept debit card.When you try to contact them ,website wont let you,it says there is a problem. They have very poor communication skills and give false promises. Lady told me the insurance I purchased online was not enough. This review is for Dollar rental car near Chicago O'Hare Airport, 10255 W Zemke Rd. This company is full of crap. Whatever, I paid it!! The airline said no problem. My husband ended up agreeing to a $10 up charge for a bigger vehicle. I arrived at the Dollar place and nobody was there so I approach the counter. Reserved a rental car with Dollar/Hertz for my vacation trip. Log In. Horrible company! My husband ended up agreeing to a $10 up charge for a bigger vehicle. First of all, there's a wide variety of luxurious rental vehicles on offer in Australia. Ratings and reviews have changed. The charges will keep coming, and you will be in a catch-22, as your card company will refer you back to Dollar. I was in there for at least 3hrs last night. We picked up the car and when we got home found the tires were bald, and below the legal tread limit for driving in Colorado. Then once we flew home I realized there was an extra charge on our credit card for $33.99 per day totaling $169.95 for "loss/damage coverage". Stories of 1.5+ to 4 hour waits for cars.Has anyone had a similar experience or … We took the chance and booked it through carrentals.com. NEVER rent from them. Will never use them again. Original review: Dec. 28, 2020. Customer service was very unhelpful and does not have any claims of me speaking to anyone The only positive from this was the manager taking the time speak with me and figure out the problem although she couldn’t resolve it All in all, don’t use this company. I contacted Corporate to explained what happened. This review is for Dollar rental car near Chicago O'Hare Airport, 10255 W Zemke Rd. See more of Dollar Car Rental on Facebook. The car smelled like someone had been smoking a box of cigarettes in the vehicle. I arrived at the Dollar place and nobody was there so I approach the counter. when I got my credit card bill it had a different one that favoured Dollar. I saw some extra fees and were told that was the Expedia charge. They have very poor communication skills and give false promises. The charges will keep coming, and you will be in a catch-22, as your card company will refer you back to Dollar. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! See more of Dollar Car Rental on Facebook. They took an extra $531 in hidden fees and “damage” for smoking in the vehicle when neither of us have EVER smoked in our entire lives. You have committed fraud and theft! I immediately reached out via facebook messenger to figure out what this was for. I don't mind paying for a ticket, it is what it is, but now I had to pay late fees as well. Upon getting no solution over the next 2 days. It was not safe for me to travel because of my cancer so I contact the airlines and dollar car rental to see if I could get a refund Or move my money to a different date when it would be safe for me to travel. Dollar rental did not notify of this until ONE YEAR LATER. The contract called for a specific exchange rate. He said that since we signed the receipt there was nothing we could do. It was dropped at at 12:21 when drop off was at 12. We contacted Dollar asking for a refund of one day’s car rental as we were unable to use the car they gave us, and did not get a drivable car until the next day. Also the surprises of them torturing you does not come in until you are in there lobby. Create New Account. When changing the drop off location I was assured that since it was in the same city I would not be charged. Their "No Hidden Fees" & "We never forget whose dollar it is" claims are a joke. I planned this rental a month in advance because I have baby sitters lined up, house sitters lined up, business transactions pending, etc. Our rental was not respected and we were treated very poorly. I used this service once over 5 years ago and apparently I got a toll road ticket. I will never rent another car from you and have filed complaints with the BBB and the Consumers Affairs in New York. But lesson learned, we will be using another company for all our future rental needs. If you are looking for professional and adequete service go else where. Dollar Customer Service would sooner lose a customer - many customers through bad will than settle consumer claims of unscrupulous behavior by their front line staff. We lost a day of our trip. Dollar has been a leading rental car provider serving thousands of customers each and every year. When you reserve car online they fail to mention that you have to purchase car insurance from them which is an additional $33 per day. Four hours later begging other car rental companies. Tires bald, dirty, maintenance not performed. In Australia Dollar works in partnership with Thrifty and can be found in airport and popular locations across the country. Save on luxury, economy and family car hire. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. Create New Account. I will never uses Dollar Rental again. Dollar rent a car and thifty are the same company complete rip over. I spoke with someone and explained that we declined ALL extra coverages. These divs don’t care about you. Dollar offers discounts off the overall rental price, for certain time frames, and for prepaid rentals. Horrible. MOREOVER, they were 100% uselss. Dollar Rent a Car currently has the cheapest rate at $270 for 9 days (estimated, rate with the taxes included). 8.0 Excellent Jan 2 2018. Charged for insurance after I declined due to employee error. I will NEVER be using Dollar rental again. It was unsafe to take on the highway. I changed my drop off location, which was still In Charlotte, and was charged an extra $50 fee. They couldn't help me, they didn't immediately give me a refund, there was no manager to speak with, all I got was a phone number to call "corporate" and they are closed on weekends so I'm basically left abandoned, and still my money was not refunded. About $120. I rented a car through Expedia. The one sticking point might be the relative lack of rental offices, but if there's a Dollar nearby, and you need a car for at least seven … There was a computer slip left in the car saying it was time for maintenance and that it needed tires! If you made reservations online from out of town you are in for a rude awakening once you get here. It was unsafe to take on the highway. Booked through www.car rental.com they are just as bad. Find a more reputable company. Five days at $35.00 is $175.00. I rented a car Cincinnati to Charlotte. And if its the weekend, forget it, no one can help you. The 20 best Car Hire Services in 2021 ranked based on 27,102 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. Obviously when we got to the destination they’d f*cked off and left us stranded with a 2 month old baby and 150 miles from our destination. Please save yourself headaches and the worst experience and don’t rent from this company. 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